Policies

We kindly ask that you submit your catering order 2 weeks prior to your event to ensure ample time for appropriate staffing, linen/china ordering and the highest quality of product.

We do realize that special events may arise unexpectedly and we will do our best to provide you service on short notice. Seventy-two business hours advanced notice required. A 15% late booking fee will be assessed to all events ordered with less than 3 business days notice.

Clients are responsible for the guaranteed number provided 72 business hours in advance. We understand that guest numbers may change within the 72 hours prior to the event. In such event, special billing arrangements may be made on a per function basis.

Any submitted changes are not will not be applied until you receive confirmation from the Chartwells catering staff.